Return Policy

Unopened items may be returned for a full refund or exchange within 14 days of the date the item was shipped.

If ANY item is returned with any of the original package contents missing, the full purchase price will not be refunded.

Your original receipt is required and a valid ID may be required for all returns, exchanges, and warranty repair services.

Return items with a valid receipt, the original package and all package contents within 14 days for a refund or exchange. A 25% restocking fee will be charged on returns and exchanges of any opened item unless defective!

You may only exchange items for the same item if the original is defective.  We do not accept returns or exchanges on items if opened and non-defective past 14 days.

Returns must have a return authorization number.  To have a return authorization number (RA #) activated you must contact Cruisin' Concepts at returns@cruisinconcepts.com .

Items must be returned via UPS or insured parcel post. Please write the issued RA # on the outside of the shipping carton and include a copy of the invoice with the reason for return indicated. We recommend re-using the original shipping carton and packing materials if possible. Shipping and handling charges are not refundable.

Please allow 2-3 days to process the return. If a refund is requested and authorized, it will be credited to the original purchasing credit card account number.

Closeouts and Refurbished Sales.  All Sales are Final.  There are no returns or exchanges on any Closeout or Refurbished.  Only the original manufacturers warranty applies.